|
Q: Where is Flying J's Corporate Office and how can I contact someone there?
A: Flying J's Corporate Office is located at 1104 Country Hills Drive, Ogden, Utah. For a complete list of departments, phone numbers and email addresses visit the Contact Us page of the Flying J Website.
Q: Where did the name Flying J come from?
A: The company name has two origins: 1) Our company founder, the late O. Jay Call, had a genuine love of flying and was in fact an avid pilot, thus the name Flying J; and 2) Jay picked the name as a "brand" for future ranching operations.
Q: How can I check on my Frequent Fueler, Rewards or RV Real Value Points?
A: Loyalty program accounts can now be managed online on the Flying J website at; www.flyingj.com. All you need to access this tool is your card number and a valid email address. You can check your points, coupons, view available shower and drink credits, update your address, request a new or replacement card and view your Frequent Fueler and other loyalty transaction history. If you do not have internet access, please call 877-787-3595 for information regarding your account.
Q: How can I apply for a Flying J Frequent Fueler Card online?
A: See our Loyalty Programs or Loyalty Cards on the Flying J home page and click on the Frequent Fueler Club page to fill out an online application.
Q: How can I apply for a Flying J Rewards or an RV Real Value Card online?
A: See our Loyalty Programs or Loyalty Cards on the Flying J home page and click on the Rewards or the RV Real Value Club page to fill out an online application.
Q: Why is Flying J changing the TOURewards program?
A: We are simplifying the program.. We will continue to give the drivers Frequent Fueler benefits when they fuel. We will also give the bus driver and tour operator a free meal when they bring groups into our restaurants. We will also still promote Flying J to our tour bus customers and realize how valuable their business is to Flying J.
Q: How do TOUReward program members enroll in the Frequent Fueler program and get a new card?
A: You will be automatically enrolled in the Frequent Fueler program with the same information we have on file for your TOURewards card.
Q: I understand a letter was sent out to TOURewards card holder concerning the program. I have a card, but did not get a letter or a new Frequent Fueler card. What should I do?
A: The letter only went to card holders for which we had a valid mailing address. Please call our Frequent Fueler department during standard business hours at 888-438-3537 to update your information and request a new Frequent Fueler card.
Q: I have meal credits that I have earned under the TOURewards program How will I be able to use those credits?
A: You can use your TOURewards card to redeem meal credits until December 31, 2009. Outstanding meal credit balances will be converted into Frequent Fueler points and transferred to your new or existing Frequent Fueler account. If you have not automatically received a new Frequent Fueler card please call our Frequent Fueler department during standard business hours at 888-438-3537.
Q: How do tour operators schedule their visits at Flying J restaurants?
A: To schedule visits, go to Flying J's website page under Highway Hospitality and click on restaurants. On the right hand side of the page is a link titled, "Tour Bus Notification", click on this related link to schedule your visit.
Q: How do I recommend a future location for a Flying J Travel Plaza?
A: To contact our Real Estate department please see our Real Estate page of the Flying J Website.
Q: How do I apply for a Flying J franchise?
A: Flying J no longer offers franchise locations.
Q: How can I purchase stock in Flying J?
A: Flying J is privately owned and not a publicly traded company.
Q: Why won't Flying J quote fuel prices over the phone?
A: There is no law that prevents a retailer from giving prices over the phone. However, Flying J imposed the "no prices over the phone" policy back in the early 80s when the Company was questioned during an investigation of several gasoline retailers for price fixing in Spokane Washington. Flying J was never named in the resulting indictments, but a number of its competitors were charged with price fixing. The primary evidence against these competitors was phone records showing that they communicated frequently among themselves and prices were frequently changed after such communications.
Flying J decided then to impose a "no prices over the phone" policy so that if other operators tried calling us (even if they lied and told us they were customers) they could never get our prices over the phone and no implication could therefore be drawn that we were participating in a cooperative among retailers to share and adjust prices based on some implicit or explicit agreement. Flying J has a very aggressive antitrust compliance policy and to not share pricing information with competitors is one component of it.
Unfortunately, we recognize that this policy adversely affects the ability of our customers to obtain access to our prices over the phone. Nevertheless, we have decided that the great majority of our customers don't shop fuel prices by phone and that the substantial benefit of preventing even the appearance of anti trust violations outweighs the relatively minor inconvenience that our policy imposes upon our customers. The good news is: Customers will find our prices available on the internet. Simply go to www.flyingj.comand click on one of the fuel options. All gasoline and diesel prices are posted by location and updated regularly.
Q: Who do I contact to change my mailing address for the Long Haul Letter?
A: See our Address Change Form if you are a Frequent Fueler member. To change an address for a fleet or a carrier, please contact Fuel Marketing at (801) 624-1174.
Q: Does Flying J allow RV overnight parking?
A: Yes, you are welcome to stay overnight in the designated RV parking areas. Because all of our locations vary in traffic, all we ask is that you contact a member of management to find out where their designated RV overnight parking is located.
Q: How can I find out where a specific Flying J Travel Plaza is located?
A: See our Flying J Locations page. To find directions to a specific plaza click on the Find Plaza icon on the Flying J website.
Q: How can I find out what Amenities and Services are available at a specific Flying J Travel Plaza?
A: See our Flying J Locations page.
Q: How do you determine which e-coupon is applied to my transaction?
A: There are a couple of factors that determine which e-coupon will be applied to a transaction. These factors include e-coupon expiration date, e-coupon value and e-coupon type. The issuance of an e-coupon is determined by how the e-coupon is set up and when it is entered into the system. Only one e-coupon will be applied per transaction. The e-coupon rules apply automatically to each transaction.
Q: How often are fuel prices updated online?
A: Flying J's Fuel Prices are updated every few minutes. Try Refreshing/Reloading the Fuel Pricing pages in your browser.
Q: How can I access Fuel Prices with my mobile phone?
A: You can access Flying J Fuel Prices at mobile.flyingj.com with your mobile phone. This page is designed using WAP technology.
Q: Why is the fuel at your Canada locations so much cheaper?
A: Fuel prices in Canada are listed in Liters rather than gallons.
Q: Is there an e-mail address that I can use to send a comment, question, or complaint to Flying J?
A: We have setup our Contact Us page so that you can send a comment, question, or complaint to any department at Flying J.
Q: Why is there a price difference on diesel fuel in Indiana for RV lanes and the commercial lanes?
A: This is unique to diesel fuel sales in the State of Indiana. The "Truck Diesel" price is advertised to those customers who have a DOT registered number, which is the professional/commercial truck customer. The DOT number enables commercial drivers to pay their state sales taxes on a quarterly basis instead of at the pump. RV drivers do not have a DOT number, and pay for sales taxes at the pump. Either way, the sales taxes must be paid. To help clarify our pricing to our customer we advertise our prices as "Truck Diesel" and "Auto Diesel". Our website pricing also reflects this same concept. If you look the pricing in Indiana, the Diesel pricing is for DOT registered trucks. The gas pricing page lists the Car/RV price which includes the taxes. The Diesel #2 price is the same regardless of which lane you use to fuel, the pricing difference is related to taxes, not product or island.
|