We are in the highway hospitality and service business and our success is determined by not just meeting but exceeding our customer’s expectations, creating a work environment which attracts and holds capable, conscientious, honest and dedicated employees, and maintaining a relationship with our suppliers where they can grow and participate in our success.

Our Customers:
We will provide our customers with friendlier and more courteous service than is available elsewhere. Furthermore, we will market high quality products from facilities second to none. We will be fairly and competitively priced on all products and services. We will treat our customers as we ourselves would like to be treated.

Our Employees:
Our employees are the primary key to our success. To attract and hold quality people, we strive to pay competitive wages, offer attractive fringe benefits by industry standards and, most of all, provide a challenging, high integrity environment with unlimited growth opportunities where rewards are based on performance.

We require high standards for employee performance. We believe in rewarding people according to their abilities and the time and effort put forth. We want to share the profits of our company with those who help produce the profits. Employees are judged on the actual performance in meeting company objectives. There is absolutely no place in our company for poor, substandard performance, which in the long run hurts all of our employees as well as our customers.

We expect complete honesty and loyalty to the company, and we expect all employees to live by the rules and regulations of the company. Employees should always be guided by a sense of personal honor. Personal integrity is one of the most valuable assets an employee can possess. If any employee has a question about a course of action, the answer should instinctively be: Do what is ethically right and morally proper. Dishonesty cannot and will not be tolerated at any level or in any relationship with customers, suppliers, other employees, or the company.

We want positive, active thinkers because we recognize we live in a time of constant change. Therefore, we will provide an atmosphere in our company where suggestions for improvement are freely exchanged, evaluated, and acted upon. We must seize and exploit every new opportunity to get the job done in a more effective and efficient way. We maintain an "open door" policy. If any employee thinks he or she has been treated unfairly, the employee can take his or her complaint to the next highest official...right up to the president of the company.

Collectively, we must have an intense desire to be number 1. We must all be builders. Decisions must be company decisions, not one person's decisions. We must put all the facts on the table, make the decision, and then have everyone support the decision. There is not room in the company for backbiters and second guessers who don't get their own way.

In order to provide career opportunities for our people, we must commit ourselves to a sound, planned pattern of growth. To finance and grow, we must have profit. And, to be profitable, we must have loyal and productive employees who want to succeed and who want to have the company succeed.

Management level employees are expected to operate under the philosophy that: No employee will ever be treated as a number and each employee will be treated with dignity and respect.

Management realizes that growth creates extra demands on the time of key individuals creating situations which sometimes can be misinterpreted as lack of interest in the welfare of an individual or group of employees. It is during these times that members of the management team must rededicate themselves to the philosophy of the company, that all employees will treat other employees, customers, and suppliers as they themselves would like to be treated.

Our Suppliers:
Our suppliers are key to our long-term success. We must be fair and honest with our suppliers. In order for that relationship to last and prosper, the relationship must fill a need for each person involved in the relationship. We expect top performance from our suppliers and commit ourselves to perform at the same level.

Our Company:
Our company must deserve and earn the respect of our customers, suppliers, competition and, most of all, our employees. We want a company where everyone of us is proud to say "I helped make Flying J what it is!"